Meta · Technical Lead · Applied AI and production rollout
Decision support for content reviewers
I originated and led a cross-functional effort to give reviewers relevant policy guidance directly in their workflow. I designed the hybrid architecture and built the preprocessing pipeline that ranked policy and questionnaire suggestions before reviewers opened a case.
- Use deterministic matching to narrow the candidate set before model evaluation.
- Show suggestions only above an experimentally selected confidence threshold. Fall back to the standard workflow when confidence is low.
- Keep reviewers responsible for the final decision. Use an A/B test, monitoring, and a staged rollout to evaluate the change.
~80% → 95%Human-review accuracy for high-severity cases. The staged rollout reached approximately 12 teams.
~$7MProjected annual operating expense savings from contextual assistance.
IBM · Distributed systems
Cloud modernization for EDI processing
I rewrote five legacy processing modules as microservices for high-volume supply-chain document workloads. I designed processing services and APIs, led engineering for new regional environments, and supported customer migrations and disaster-recovery exercises.
Java · Spring Boot · Kafka · Couchbase · Cloud Object Store · Docker · Kubernetes · REST APIs
Veenworks · Product and engineering
ANVI, an AI-assisted operations platform
I founded and architected ANVI for independent real estate professionals and built an AI voice agent for inbound calls. I built the backend for lead capture, conversation processing, structured information extraction, and notifications. I designed workflow state and approval gates for customer communications and used realtor pilot feedback to refine the product.
AI agents · LLM integration · Workflow orchestration · Twilio · Grok · Vercel · Resend